Job title: 1st Line Team Lead
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: GBP £35,000.00
Salary to: GBP £42,000.00
Location: Surrey
Job published: 03/06/2024
Job ID: 36667

Job Description

As a 1st line Team Lead, you will be a critical point of communication and contact for a team of capable engineers. This is not your typical Team Lead role, you will be technically hands on with a real focus on man management, stakeholder management and end user relationships.


The Role:

The role of the Team Lead is to provide first class leadership & escalated technical support to assist colleagues in finding the solution to any problems or questions they may have, with a real passion for making peoples day that little bit easier.


Your Responsibilities:

  • Monitor the 1st Line team queue, and insure SLA's are met.
  • Change, problem, asset, and incident management.
  • Ability to take real ownership of users problems and use your own initiative to come to the best solution.
  • Act as a point of escalation for the 1st Lien team, adding assistance to more challenging break fixes.



  • Experience supporting, managing and guiding 1st Line support Engineers.
  • O365 – Exchange, Intune, SharePoint
  • Network experience – Cisco routing, switches, servers, LAN/WAN
  • ITIL


Interested? Then apply now or contact me on 07792579716