Service Desk is herding cats.

Managing service desk is cats with Jet Packs.

Once you've finished getting it in the neck from your boss - you've got to deal with an angry report or a customer.

Then when all your ducks are in a row, you'll lose another engineer to a rival MSP with a bigger checkbook.

So how about a role, where your value is recognised and you can up skill your team and promote them, so you don't lose them every four minutes?

Makes the jetpacks a bit easier to handle doesn't it?

Who you need to be?